Integrated Case Study for Customer Management

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Unit

Customer Management

Qualification

Qualifi Level 5 Diploma in Business Management

Status

ready

Lesson objective

By the end of this lesson, learners will be able to engage with 'To understand and apply the principles of leadership in a business environment' through the context of 'Customer Management', using clear academic reasoning and practical examples.

Related outcomes

Outcome 1

To understand and apply the principles of leadership in a business environment

Outcome 2

Review and apply the principles of business management within industry

Outcome 3

To understand and apply the principles of management in a specific environmentTo improve the employability of learners by allowing them to explore the relationship between management theories and their practical application in the business world.

Outcome 4

Analyse problem solving techniques specific to business and industry

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